Help & Support

Scout is Pawsd's AI dog wellness advisor. Scout asks targeted questions about your dog — their anxiety triggers, when symptoms happen, how severe they are — then matches your dog's pattern to a calming approach backed by veterinary research.

Scout currently runs on Google's Gemini models, with alternate providers available as fallback. Every conversation is used only to generate your dog's plan and support quality review.

No. Scout is an AI tool, not a licensed veterinarian or certified animal behaviorist. Scout's recommendations are based on published research and product fit for common anxiety patterns — not a medical evaluation of your specific dog.

Scout starts with the pattern you describe and offers behavioral and environmental steps before products. Product selection uses an existing catalog and considers:

• The reported anxiety pattern
• Your CBD preference
• What you have already tried
• Different support categories when available

“Scout's Pick” and “Also Consider” describe the order of eligible products in your plan. They are not clinical endorsements or numerical fit scores. No payment from a retailer changes which products appear or their order.

Yes. Scout can misidentify an anxiety pattern, and what works for one dog may not work for another — individual biology, training history, and home environment all affect outcomes.

If an approach is not helping, tell Scout what you observed in a new Calm Consult. For ongoing distress, injury or a sudden change, contact your veterinarian. You do not need to wait a set number of weeks before asking for help.

Contact your veterinarian for injury, sudden behavior or appetite changes, physical symptoms, or distress that continues despite careful management. Do not assume anxiety explains a new symptom.

The red-flags checklist can help prepare a call. Scout cannot replace veterinary assessment or determine every emergency.

The catalog includes supplements, pheromones, wraps and other support tools. Product pages describe their intended use and limitations. A place in the catalog does not establish that a product will help an individual dog, and a new purchase is not required to use the behavioral guidance in your plan.

No. Product links go straight to the retailer's own product page, and Pawsd does not currently earn anything when you buy. The Calm Consult and base plan are free, and you do not need to buy anything to use them.

Plans preserve the eligible catalog order for the reported pattern and prefer different support categories. The shop uses catalog tier and alphabetical order.

A catalog listing is not an individual safety assessment. Ask your veterinarian before adding a supplement, especially if your dog takes medication or has a health condition.

• Tell your veterinarian which medications and supplements your dog already takes.
• Do not combine CBD or other supplements with medication without your veterinarian's direction.
• Report new symptoms rather than assuming they are part of anxiety or training.

Purchases are subject to the retailer's own return policy. Check it before you buy, and contact the retailer directly for returns.

In a new Calm Consult, tell Scout what you tried and what happened. Repeat important current facts even when signed in; Scout does not recall every earlier conversation. Ongoing distress or new symptoms also warrant veterinary input.

“Featured” marks the catalog's first editorial tier. It does not mean the product is the best fit for every dog or has proven clinical superiority. A Calm Consult considers the pattern and preferences you report.

Yes. The Calm Consult, base plan, behavioral guidance and product links are available before email signup or payment. Saving a plan to Scout Memory is optional and currently has no charge.

Use “Save to Scout Memory” on the plan and enter your email. The confirmation tells you whether a sign-in link was sent. Sign in with that email to return to the saved plan in Scout Memory.

Newsletter updates and progress emails are separate, optional choices. See how Scout Memory works for saving, sharing and account controls.

An unfinished Calm Consult and a local copy of its plan can stay in the browser you used. You may lose that local copy if you:

• Cleared your browser data or cookies
• Switched to a different device or browser
• Used a private/incognito window

If you saved the plan to your account: Sign in with the same email and check Scout Memory.

If you did not save the plan: Its anonymous plan link is available for 72 hours. Try that link if you still have it. After it expires, start a new Calm Consult to build a fresh plan. Signing in alone does not confirm that an earlier plan was saved.

Yes. Someone with a public plan link can read the details shown in that plan. Saving it does not make it private. Review the visible details before sharing; private observation history is not displayed on the public plan page.

A plan set to “Private plan” is restricted to your account. The Scout Memory help page explains how to change sharing preferences. A plan supports the conversation with your veterinarian; it does not replace it.

Scout Pro checkout is currently unavailable. These refund terms remain available for previous purchases:

You may request a full refund any time before your plan is delivered by emailing support@pawsd.ai.

If you're not satisfied with your delivered plan, email support@pawsd.ai within 7 days of delivery and we'll refund your purchase to your original payment method.

This policy applies only to Scout Pro purchases made from Pawsd. Products you buy from a retailer are subject to that retailer's own return policy.

Go to /consult and start a new Calm Consult. Tell Scout what has changed, what you tried, and any important current facts. When signed in and the dog can be identified, Scout can use a limited recent selection of saved context. It does not retrieve every earlier conversation. A new plan does not rewrite an older saved snapshot.

Pawsd uses passwordless magic links. Enter your email and we 'll send you a sign-in link. Click it within 10 minutes to sign in. No password is ever set or stored.

A few things to check, in order:

1. Check your spam or junk folder — transactional emails often land there.
2. Make sure you're using the same email address you signed up with.
3. Wait 2–3 minutes and check again — delivery can sometimes be delayed.
4. Request a new link from the sign-in page.

If none of that works, email support@pawsd.ai and we'll sort it out.

Magic links expire after 10 minutes for security. Go back to the sign-in page and request a new one. The new link will arrive in under a minute in most cases.

Go to Settings → "Local Data" → "Clear local session data." This removes the browser-stored session (the pawsd_sessions key). It does not delete your account, saved plans or private observations in Scout Memory.

Go to Settings → "Danger Zone" → "Delete account." This permanently removes your account, all saved plans, journal entries, and email subscription. This action cannot be undone.

Scout Memory keeps saved Calm Plans and private observations with your account. When signed in and the dog can be identified, Scout can use a limited recent selection of dog-specific context. It does not recall every transcript or saved note.

Your current browser can also keep an unfinished Calm Consult. That browser session is separate from Scout Memory in your account. Read how Scout Memory works.

Conversations with Scout are processed through Google's Gemini API, with alternate providers available as fallback. We store the data needed to generate your plan and retain quality-review logs for up to 90 days. Conversation data is not sold to advertisers or retailers.

See our full Privacy Policy for the current AI-provider data practices and our full retention schedule.

Pawsd uses Google Analytics to measure activity on pawsd.ai. In configured EEA regions, GA4 runs with analytics storage denied; outside those regions, it may use first-party analytics cookies. Meta and TikTok attribution on pawsd.ai is server-side only. We do not run client-side ad pixels or third-party cross-site tracking cookies on pawsd.ai.

Email support@pawsd.ai with "Data Request" in the subject line. We'll send you a copy within 30 days.